Last updated: 23 October 2026

At Anna Hobart, we want you to love what you order. This policy explains your rights under the Australian Consumer Law and our own 30-day change-of-mind returns.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes these rights. They apply to all items, including sale items, and they are not limited to 30 days.

Faulty, damaged or incorrect items

If your item arrives faulty or damaged, is not as described, or is not what you ordered, please email us at info@annahobart.com with:

• your order number;
• a short description of the problem;
• photos of the item (and of the packaging, if it arrived damaged).

Photos help us resolve your request faster, but they are not a condition of your rights. Where the problem is a major failure, you can choose a refund or a replacement. Where it is a minor problem, we may choose to offer a repair or replacement instead.

If we need the item back, we will cover the reasonable cost of returning it and send you instructions. You do not need the original packaging or tags to make a claim for a faulty item.

Change-of-mind returns (30 days)

In addition to your legal rights, we accept change-of-mind returns within 30 days of delivery, provided the item is:

• unworn, unwashed and undamaged;
• returned with its original tags attached;
• for shoes, not worn outdoors;
• for swimwear, tried on over underwear with the hygiene liner intact.

To start a return, email info@annahobart.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send items back without contacting us first, so we can make sure your parcel reaches the right place.

For change-of-mind returns:

• the customer pays the cost of return shipping;
• original shipping charges are not refunded;
• we recommend a tracked service, as we cannot be responsible for parcels lost on their way back to us.

Exchanges

Need a different size? Email us and we will check availability. The easiest way is usually to return the original item for a refund and place a new order for the size you need.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are made to your original payment method within 5–10 business days. Your bank may take a few extra days to show the refund.

Contact

Anna Hobart
Email: info@annahobart.com