Last updated: 23 October 2026

We ship to addresses across Australia. Orders are sent from our partner warehouses overseas, directly to your door.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Estimated delivery is 5–10 business days after dispatch. This is an estimate, not a guarantee. Remote and regional areas, peak sale periods and customs checks can occasionally add a few days. If anything changes significantly with your order, we will let you know by email.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay. The total price at checkout is the full amount you pay.

GST, customs and duties

All prices are in Australian dollars (AUD). Where we are required to collect GST, it is included in the price shown at checkout. For orders under AUD 1,000, you will not be asked to pay any extra import duties or fees on delivery.

Tracking

Once your order is dispatched, we will email you a tracking number. Tracking may take 24–48 hours to show updates.

Delayed, lost or damaged parcels

If your order has not arrived within 20 business days of dispatch, or tracking shows no movement for more than 7 days, please email info@annahobart.com. We will investigate with the carrier and, if the parcel is lost, send a replacement or a full refund.

If your parcel arrives damaged, please see our Refund & Returns Policy.

Wrong address

Please check your shipping address carefully. If you notice a mistake, email us as soon as possible. We can update the address before dispatch. Once an order has shipped, we cannot change it, and we are not responsible for parcels sent to an incorrect address provided at checkout.

Order cancellations

You can cancel your order free of charge before it is dispatched by emailing info@annahobart.com. Once dispatched, please follow our Refund & Returns Policy.

Contact

Anna Hobart
Email: info@annahobart.com